Impact of Vendor CMMI Capability on User System Success Perception and Its Interaction With Trust in an IT Outsourcing Project
DOI:
https://doi.org/10.33423/ajm.v21i3.4366Keywords:
management, IT outsourcing, trust, system successAbstract
The study investigated relationship between Capability Maturity Model Integration (CMMI) capability of the vendor and user system success perception in IT outsourcing projects. Interaction between trust and CMMI-system success perception relationship was also investigated. Data was collected from IT professionals with background in both CMMI and IT outsourcing. Results reveal that while CMMI had no impact on a user’s system success perception, trust did significantly interact with the relationship between vendor CMMI capability and user system success perception.
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Published
2021-07-26
How to Cite
Dutta, S., & Omolayole, O. (2021). Impact of Vendor CMMI Capability on User System Success Perception and Its Interaction With Trust in an IT Outsourcing Project. American Journal of Management, 21(3). https://doi.org/10.33423/ajm.v21i3.4366
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