Impact of Vendor CMMI Capability on User System Success Perception and Its Interaction With Trust in an IT Outsourcing Project

Authors

  • Sameer Dutta McKendree University
  • Olu Omolayole Grambling State University

DOI:

https://doi.org/10.33423/ajm.v21i3.4366

Keywords:

management, IT outsourcing, trust, system success

Abstract

The study investigated relationship between Capability Maturity Model Integration (CMMI) capability of the vendor and user system success perception in IT outsourcing projects. Interaction between trust and CMMI-system success perception relationship was also investigated. Data was collected from IT professionals with background in both CMMI and IT outsourcing. Results reveal that while CMMI had no impact on a user’s system success perception, trust did significantly interact with the relationship between vendor CMMI capability and user system success perception.

Downloads

Published

2021-07-26

How to Cite

Dutta, S., & Omolayole, O. (2021). Impact of Vendor CMMI Capability on User System Success Perception and Its Interaction With Trust in an IT Outsourcing Project. American Journal of Management, 21(3). https://doi.org/10.33423/ajm.v21i3.4366

Issue

Section

Articles