KELLY, E.; COOPER, L.; NASH, P. Influential Article Review - Evaluation of the Quality of Health Services: Comparative Analysis of the Groups of Patients. American Journal of Management, [S. l.], v. 19, n. 6, 2019. Disponível em: https://articlegateway.com/index.php/AJM/article/view/3280. Acesso em: 22 jul. 2024.