SOTO, G.; COLLINS, L.; JORDAN, T. Influential Article Review - Using BPM Capacity Preparation and Process Development in Value-Based Operations. American Journal of Management, [S. l.], v. 19, n. 6, 2019. Disponível em: https://articlegateway.com/index.php/AJM/article/view/3355. Acesso em: 22 jul. 2024.