WEBSTER, R.; MATHIS, F.; BARNETT, R. Influential Article Review - Social Customer Relationship Management (SCRM): What Factors Affect It?. American Journal of Management, [S. l.], v. 19, n. 6, 2019. Disponível em: https://articlegateway.com/index.php/AJM/article/view/3372. Acesso em: 22 jul. 2024.