Knowledge Productivity in the 2020s: Time for a New E/RA A Research Study on the Impact of Organizational Design and Employee Engagement on the Knowledge Productivity of Service Firms

Abstract

The subject of this study is the interdisciplinary perspective approach to knowledge productivity within the service industry. Relationships between organizational design and employee engagement are studied between constructs of both organizational and psychological theory and their effects on knowledge productivity, whereby an attempt is made to bridge both disciplines. Amongst other things the level of responsible autonomy (RA) is related to employee engagement (E) and organizational knowledge productivity. It is argued that an organizational design and the “misfit” of the employee’s preferences with the perceived organizational design characteristics will have a strong negative influence on their work engagement- and knowledge productivity levels.