Responsiveness in the Face of Disruption – Exploring the Role of Collaborative Knowledge Management and Supply Chain Relational Capital

Abstract

The Covid pandemic has thrown light on the issue of resilience of the supply chain. Organizations and their supply chains are now exploring ways to increase resilience. Supply chain literature has largely defined resilience in terms of responding and reacting to disruptions. This study thus explores Supply Chain Responsiveness (SCR) as an aspect of resilience and examines the role of Collaborative Knowledge Management (CKM) and Supply Chain Relational Capital (SCRC) in improving responsiveness. Findings from a survey of manufacturing firms indicate that both CKM and SCRC have a positive impact on SCR. Implications for theory and practice are discussed.