KENNEDY, J. Current Trends in Service Quality: A Transportation Sector Review. Journal of Applied Business and Economics, [S. l.], v. 19, n. 12, 2017. DOI: 10.33423/jabe.v19i12.785. Disponível em: https://articlegateway.com/index.php/JABE/article/view/785. Acesso em: 22 jul. 2024.