MANDINA, S. P.; KURWIRAVAMWE, J. Exploring the Effects of Service Recovery Strategies in the Electricity Supply Industry in Zimbabwe. Journal of Applied Business and Economics, [S. l.], v. 18, n. 3, 2016. Disponível em: https://articlegateway.com/index.php/JABE/article/view/851. Acesso em: 3 jul. 2024.