BHATT, V.; MEHTA, B. Factors Influencing Overall Service Quality of Online Banking: A Comparative Study of Indian Public and Private Sector Banks. Journal of Applied Business and Economics, [S. l.], v. 22, n. 4, 2020. DOI: 10.33423/jabe.v22i4.2915. Disponível em: https://articlegateway.com/index.php/JABE/article/view/2915. Acesso em: 8 may. 2024.