Successful Employees With Disabilities Through the Lens of Bronfenbrenner's Ecological Systems Theory: A Case Study at Sephora

Abstract

In an age where many companies are struggling with employee retention, an alternative is proposed. This study investigates the factors that make employees with disabilities successful. Research indicates that employees with disabilities are just as successful as their counterparts—with a notable distinction. They often exhibit more loyalty and higher retention than their non-disabled counterparts.

Researchers interviewed several participants with disabilities who were employed at two Sephora USA distribution centers. These interviews were compiled to paint a picture of a model employee with disabilities. Additionally, Bronfenbrenner’s Ecological Model (1994) is applied as a framework to provide workplace context. Findings indicate that successful employees with disabilities are characterized by personal drive, performance, perseverance, adaptability, and a desire to help others.

Our findings help organizations that are building inclusive workplaces to consider both the direct and indirect enablers impacting employees with disabilities, causing them to flourish. Successful disabled employees, through their resilience in overcoming the challenges of their disabilities, bring a positive change to their teams through their character and outstanding performance.