GOUÉDARD, I.; FRAGNIÈRE, E. Co-Designing the Client’s Civic Queuing Experience Based on Human Ethology: The Challenges of Welcoming the Homeless in a Social Public Institution in Geneva. Journal of Business Diversity, [S. l.], v. 21, n. 3, 2021. DOI: 10.33423/jbd.v21i3.4435. Disponível em: https://articlegateway.com/index.php/JBD/article/view/4435. Acesso em: 22 jul. 2024.