The Practice and Art of Leading Complex Change

Abstract

Recent world events have raised anxiety about to how to conceive and lead successful change in turbulent environments. This paper offers a framework with which to formulate, design, plan, lead and implement change where the very nature of the issues at stake are subject to multiple interpretations, and the likelihood of any method achieving a planned outcome is uncertain. Lessons learned from practical application over 20 years are described, and the result is a more responsive and comprehensive approach to change management than many current mainstream approaches. Underpinning this is a model of leadership more suited to complex, disruptive and transformative environments.