Using an Integrated System Approach to Manage Conflict

Abstract

We examined the current literature to determine if workplace conflict could be resolved by using an integrated conflict management system approach. This paper discusses ways to resolve conflict between persons. Human values differ on many levels of organizational culture; therefore, workplace conflict is inevitable, and it is often unavoidable in toxic workplaces. We uncovered numerous managerial communication strategies that can be useful to resolve workplace conflict. The current literature suggests that effective interpersonal communication plays an important role in conflict resolution. Several communication strategies were found to adequately address the main causes of conflict between people. We recommend 8 steps in 3 stages (SIP, DINE, and DANCE) necessary to resolve workplace conflicts, regardless of the line of work of the manager.