Ray, I. and Lu, C. 2018. Service Quality and Share-of-Wallet as Predictors of Loyalty: Examining the Intermediating Impact of Satisfaction, Trust, and Commitment in the Retail Industry. Journal of Marketing Development and Competitiveness. 12, 4 (Dec. 2018). DOI:https://doi.org/10.33423/jmdc.v12i4.203.