STRATEMEYER, A. W.; GERINGER, S. An Investigation of Service Failures, Recovery Efforts and Customer Satisfaction within a Package Group Tour. Journal of Marketing Development and Competitiveness, [S. l.], v. 11, n. 1, 2017. Disponível em: https://articlegateway.com/index.php/JMDC/article/view/1642. Acesso em: 22 jul. 2024.