AKINTUNDE, O. A.; AKAIGHE, G. O. Customer Relationship Management (CRM) and Customer Retention in Nigeria Banking Industry: A Strategic Standpoint. Journal of Marketing Development and Competitiveness, [S. l.], v. 10, n. 2, 2016. Disponível em: https://articlegateway.com/index.php/JMDC/article/view/1850. Acesso em: 22 jul. 2024.