MANDINA, S. P.; KARISAMBUDZI, J. Customer Retention Strategies: A Panacea to Reducing Attrition in the Zimbabwean Airline Industry. Journal of Marketing Development and Competitiveness, [S. l.], v. 10, n. 2, 2016. Disponível em: https://articlegateway.com/index.php/JMDC/article/view/1851. Acesso em: 22 jul. 2024.