SHEN, W.; WANG, Y. Facilitation of Customer Empathy: The Effect of Robot Apology on Customer Reaction Following a Service Failure. Journal of Marketing Development and Competitiveness, [S. l.], v. 16, n. 2, 2022. DOI: 10.33423/jmdc.v16i2.5254. Disponível em: https://articlegateway.com/index.php/JMDC/article/view/5254. Acesso em: 22 jul. 2024.