Murae Y, Ho BQ, Hara T, Okada Y. Two Aspects of Customer Participation Behaviors and the Different Effects in Service Delivery: Evidence from Home Delivery Services. JMDC [Internet]. 2019 May 29 [cited 2024 Nov. 21];13(1). Available from: https://articlegateway.com/index.php/JMDC/article/view/681