Quality Management and Supply Chain Resilience: Establishing a Missing but Important Link

Abstract

This research argues that through the implementation of Quality Management Systems, organizations acquire resources and capabilities that may enhance resilience in their supply chain operations. Using the relevant literature that advances the conceptual understandings of both the Quality Management and the Supply Chain Resilience domains, and utilizing the theoretical arguments of the Cumulative Capabilities framework, six research propositions are developed that link the conceptual elements of Quality Management Systems with key Supply Chain Resilience elements. Thus, this study provides an alternative and novel way to conceptualize supply chain resilience by linking two literature steams that have hitherto existed in non-converging domains.