Jensen, Daniel H., Matthew A. Houseworth, and Mary S. McCord. “Implementing Lean Six Sigma Principles in a Non-Standardizable Industry: The Case of Springfield Auto Collision”. Journal of Management Policy and Practice 18, no. 2 (September 1, 2017). Accessed December 22, 2024. https://articlegateway.com/index.php/JMPP/article/view/1775.