Workplace Resilience and Performance: Workload and Organizational Constraints

Abstract

Resilience is a key construct in the performance of targeted behaviors for solving problems and taking action in the face of adversity. Yet, not much is known about the outcomes of resilience in the workplace. A structural equation model was conducted to explore the relationships between four factors of workplace resilience as measured by the Workplace Resilience Instrument and barriers to performance as measured by the Organizational Constraints Scale and the Qualitative Workload Inventory. Results suggest higher levels of workplace resilience are correlated with the ability to handle greater workloads and organizational constraints. In particular, sense-making emerged as critical to workplace resilience.