IMROZ, S. M. A Qualitative Case Study Identifying Metrics for ITIL Request Fulfillment Process: Perspectives of an Information Technology Service Provider Group. Journal of Organizational Psychology, [S. l.], v. 19, n. 4, 2019. DOI: 10.33423/jop.v19i4.2295. Disponível em: https://articlegateway.com/index.php/JOP/article/view/2295. Acesso em: 22 jul. 2024.