SILVER, L.; KERNEK, C. Initial Service Failure and the Size of the Gratuity: The Role of Mindset. Journal of Organizational Psychology, [S. l.], v. 20, n. 5, 2020. DOI: 10.33423/jop.v20i5.3691. Disponível em: https://articlegateway.com/index.php/JOP/article/view/3691. Acesso em: 22 jul. 2024.