Costakis, Helena R., and Jay Pickern. “Bringing Focus to the Unseen: Legitimizing the Emotional Labor and Burnout of Service Workers With Recommendations for Human Resources Professionals”. Journal of Organizational Psychology 18, no. 4 (November 1, 2018). Accessed November 21, 2024. https://articlegateway.com/index.php/JOP/article/view/81.