Ma, Erdan, Steven D. Schlachter, Alexander N. Chen, Jinfei Xu, and IpKin Anthony Wong. “Would Emotionally Intelligent Service Employees Stay Longer? The Moderating Role of Internal Service Climate”. Journal of Organizational Psychology 23, no. 2 (August 14, 2023). Accessed November 23, 2024. https://articlegateway.com/index.php/JOP/article/view/6305.