Global Software Development Challenges of Software Product Quality in Organizations
DOI:
https://doi.org/10.33423/dr21k873Keywords:
management, leaders, global software development, organization, product quality, processes, customer satisfactionAbstract
Global Software Development (GSD) leaders in organizations encountered low software product quality due to the challenges that negatively impact customer satisfaction, global economic stability, business finance performance, and public safety. The qualitative multiple case study presented a common understanding shared by 30 managers in Canadian GSD organizations and how to improve software product quality and customer satisfaction through interviews. The eight themes emerged from the study include the developing a clear purpose and work principles, improving processes and employee skills, developing adequate personnel management strategies, promoting autonomy and personal worker development, formulating life cycle and development techniques, identifying challenges, formulating solutions, and focusing on product quality. The results highlighted the need to increase best management and industry practices among GSD organizational leaders to achieve software product quality, customer satisfaction and prevent global software development project failures.
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