Service Shitshows Delivery Prevention: Live-Action Role-Playing (LARP) Bad Service. Journal of Management Policy and Practice, [S. l.], v. 27, n. 2, 2026. DOI: 10.33423/6yshnj97. Disponível em: https://articlegateway.com/journals/index.php/JMPP/article/view/8509. Acesso em: 20 oct. 2026.