Digitalizing a New Higher Education Degree Course to Best Satisfy Students: A Proposal of Best Practices

Abstract

Digitalization is a complex challenge for many higher education institutions worldwide given that the new trend for best performance is to draw on ICTs to provide quality, interactive teaching to promote the highest student satisfaction. In this sense, most universities, in their digitalization processes, have opted for the Moodle learning platform, as it allows them to manage different digitized content (text, videos, evaluations, etc.), thus providing staff with a powerful tool to successfully implement the teaching-learning process. The purpose of this study is to determine, from the student perspective, the aspects universities should focus on when making the decision to digitalize a new degree course. To this end, qualitative interviews and quantitative surveys were administered to a representative sample of students to gather information on the current state of digitalization of the degree course they were studying (a Degree in Tourism recently included among the courses offered by a Spanish University).