Online Learning Experience During Covid-19 Pandemic: Higher Education Students Satisfaction and Expectation

Abstract

The absence of instructors with online learning expertise, the information technology infrastructure, and the readiness of higher education institutions to support online learning were all obstacles to the deployment and success of online learning for students during the Covid-19 pandemic. This research examined student satisfaction with online learning in higher education institutions and explored students' goals for raising the standard of online education. According to 1,845 respondents from 8 provinces, 19 cities, and 62 higher education institutions, students in Sumatera Island in Indonesia were generally satisfied with online learning despite a lack of infrastructure. This study revealed that the areas students wanted higher education institutions to concentrate on to improve the online learning system were the lecturer, the teaching materials, and the internet quota. A descriptive quantitative research design was used by delivering an online survey to students who participated in online learning during the 2020–2021 academic year. The primary beneficiaries of this research were anticipated to be those involved in creating online learning models in the future.