Quality Management System Certification in the Russian Software Development Industry

Authors

  • Anna Verenikina Peoples’ Friendship University of Russia
  • John Finley Columbus State University
  • James Coleman Columbus State University

DOI:

https://doi.org/10.33423/jsis.v13i4.93

Keywords:

Quality Management, ISO 9001, Innovation, Organization Performance, Sustainability

Abstract

ISO 9001, an esteemed quality assurance system in use globally, establishes quality management system requirements, bringing benefits for organizations' competitiveness and success. Consistent increases in Russian exported software sales occurred during the last 15 years, but the share of software exports lags other developed countries. Russian software companies planning to increase exports do not associate this with improvement of management. ISO 9001 certification contributes to export growth, reductions in international trade barriers, improvements in product quality, differentiation, and a better image of the enterprise. This study analyzes these issues related to the Russian software development industry.

Downloads

Published

2018-11-27

How to Cite

Verenikina, A., Finley, J., & Coleman, J. (2018). Quality Management System Certification in the Russian Software Development Industry. Journal of Strategic Innovation and Sustainability, 13(4). https://doi.org/10.33423/jsis.v13i4.93

Issue

Section

Articles