Process Mapping in an Undergraduate Health Administration Program

Abstract

This manuscript presents a case study in which faculty developed and analyzed a process map for an undergraduate health administration program. The map was created by faculty teaching in, and administering, the undergraduate health administration program. As such, the process map describes the faculty’s perceptions of rigor, student experience, and how these factors aggregate to achieve a high-quality education. The study serves as the basis for future research (beyond the current submission) to create experience maps for students completing the same health administration program. In doing so, and by combining the work of both studies, it is possible to identify possible barriers and solutions to providing a “high quality” education for these students.