Alumni Satisfaction in Educational Institutions: Does the Quality Service Effect?

Abstract

In educational institutions, service management updates cause performance fluctuations and affect alumni satisfaction. This study aims to describe the role of service quality in alumni satisfaction. This quantitative research is based on service quality and alumni satisfaction factors. Data was collected from 451 random respondents. The measurement and structural models were analyzed. The model has a predictive relevance value at a moderate level, and we observed that only tangible factors have a significant effect on alumni satisfaction. Accordingly, staff need to make the best use of their time, conduct briefings before starting work, and additional training related to reliable service skills.